I needed to use my policy for the first time and wasn't quite sure on how it all worked. When a claim arrived they refused coverage. Our areas of expertise are applied to a range of products and services that are adapted to the needs of each and every client across three major business lines: property-casualty insurance, life & savings, and asset management. At this stage no treatment to date has been effective and sports specialists haven’t been able to identify anything serious with scans although the problems I’ve been having for the last 12 months are still as bad as they have been. Services. They offer value for money and they are helpful, caring and knowledgeable. Read more. Thank you for your review. away from home, AXA Doctor at Hand is the private online GP service that works around you, not the other way around. Axa Systematically refuse coverage for cases where cover is due. AXA Doctor at Hand – Unlimited access to our 24/7 online GP service, AXA Doctor at Hand (powered by Doctor Care Anywhere). Following on from your consultation you may be referred to a specialist for further treatment. Create an account today to speak to a GP and to set up your medical records. Prescription fulfillment support is dependent on local laws but we will help as much as we can. Find Dr. Bennett's phone number, address, insurance information, hospital affiliations and more. In the rest of the world the doctor will advise you on the best course of action to receive the medication you need - which might be to either advise on which medication to pick up at your nearest pharmacy or put you in touch with our pharmacy partner who will deliver it from the UK, local laws permitting. “Fab, quick and easy - better than seeing a doctor in person as you feel supported and that the Dr has plenty of time to speak with you without rushing you out the door.”. I didn't use it much so can't say much about a lot of the services, but making the claims and getting the money back for some appointments was all done quickly. These mistakes always work in their favor. The call centre staff were always available and each time I called them they were courteous and helpful. Appointments are subject to availability. My suspicion is that their claims handling team probably have a bonus KPI where they are rewarded for not paying out the full amount - I cannot see any other reason for this poor service. Can Doctor Care Anywhere treat emergencies? In addition, our Doctor@Hand service, available as an option with our private healthcare cover and delivered by Doctor Care Anywhere, enables you to have a phone or video consultation with a GP – wherever you are in the world.. It’s why they’ve developed the AXA Doctor at Hand service. acne, rash, infection), stress, urinary tract infection and women's health. The AXA rate for that particular operation is £800 - therefore we would pay 60% of the AXA agreed rate. I initially called an agent and she advised me that it takes around 2-3 days to get my approval then, I also registered online so I can upload my referral letter. This company operates with unethical methods such as misleading statements to get people away from competitors. Even if a chiropractor not in your list due to this cost, you should still allow us to use it but you can say to me that you will only allow reimbursement of the amount that you would allow for those in your list. If you have any further questions, please visit our FAQs page or contact our customer services team at contact@doctorcareanywhere.com or call them on +44 (0)330 088 4980. Whether it’s the middle of the night, or you’re away from home, AXA Doctor at Hand is the private online GP service that works around you, not the other way around. “The doctor was helpful and informative, she took the time to listen and suggested an appropriate course of action.” Imagine you need a prescription for your child before they go away on a school trip in 48 hours. Or you can buy it on its own as a healthcare benefit for your business. By taking out the mental health option you will receive the following: The other two weren't seeing people my age. My claim was dealt with professionally and efficiently. It was GP who requested to see specialist but unfortunately AXA are saying overgrowing Toe is not a symptom.I need to wait for my daughter who is 2 to be in pain. sinusitis, sore throat, earache), hay-fever, headache, migraine, men’s health, skin problems (e.g. 20-minute appointments allow plenty of time to discuss your health concerns. I would recommend AXA Health to friends and family and anyone else considering taking out a policy. Please note, these do incur often quite significant delivery charges and are subject to custom restrictions and delays. Doctor Care Anywhere is a doctor founded, patient-centric company. AXA Health have imagined it all. Do staff not appreciate that there may be a severe medical condition that the claimant is struggling mentally to cope with? All GPs are fully qualified. I waited over 25 minutes listening to taped messages telling me how important my call was before finally hanging up. Can I use my prescription internationally. 2 Available in most circumstances. The GP is able to diagnose conditions, recommend treatment, issue private prescriptions ** and can refer you to see a specialist. Great experience, well looked after by all of the team i spoke with. It lets you speak to a GP by video or by phone, from anywhere in the world, 24 hours a day, 365 days a year 1. If you have a medical emergency, you’ll need to call go to your nearest A&E in the UK or dial 999. Doctor @ Hand. It would have taken me days to get an appointment to see my doctor but in the same amount of time, I had a consultation, picked up my prescription, got rid of my symptoms and spent no more than the regular co-pay at my doctor’s office! The service from AXA is always prompt and excellent but I'm very disappointed at the lack of cohesion between the new Dr @ Hand service and AXA. The free NHS service, powered by Babylon, allows patients to book appointments and talk to their doctor through their smartphone within minutes.. I am glad you have found us to be supportive and efficient, and that you are pleased with the Doctor at Hand service. Please refer to your membership handbook for further details. No issues on settling of medical bills.Efficient, easy to use well trained advisors taking your calls. Register with ActivePlus for free and you'll get fantastic discounts across our range of health and wellbeing products. It’s hard to beat the ease, speed and convenience offered with Dr… Present in 59 countries, AXA's 161,000 employees and distributors are committed to serving our 103 million clients. AXA Health makes it easy for you to see a GP whenever you want, wherever you are. Doctor Care Anywhere is a new kind of health service that gives you the confidence and reassurance to look after you and your family's health - wherever you are, whenever you need us. I put in a call to AXA and they kindly explained everything and it was plain sailing from advice given. I had a continuation policy agreed in writing with no exclusions. Whether you choose a Personal Health or a Business Health plan, you’ll have access to the following benefits: Unlimited access to our 24/7 online GP service, AXA Doctor at Hand (powered by Doctor Care Anywhere).Appointments are subject to availability. Get a wide range of coverage benefits under Smart Health High Deductible Insurance Policy by Bharti AXA General Insurance for sum insured options between Rs. They have mis-clasified claims and given incorrect advice on what my policy covers. Doctor Care Anywhere GPs can treat and provide non-emergency medical advice. Very stressful company. Thanks mate appreciate it . More info. If you think you have a medical emergency, please call 111/999 or go to an A&E in the UK. However only one of the three Dr. i was given was actually able to see me for a consultation. The chairman of a doctor’s union is calling for GP at Hand to be “scrapped immediately”. Prescriptions are restricted in USA and sanctioned countries. So far it's good. 3 Lakh and Rs. AXA Doctor at Hand, powered by Doctor Care Anywhere, is a private online GP service that puts better health in easy reach for everyone. It’s an evolution in on-demand, personalised care for you. Depending on where you are, they can advise you on the best way to access prescriptions locally or you have medication delivered to you directly2. That’s why we’ve partnered with Doctor Care Anywhere, so you can see a doctor without the wait. If you don’t have private healthcare benefits any specialist referrals would need to be self-funded. You can speak to one of our doctors wherever you are in the world. Staff lack empathy, the individual I spoke to was unprofessional, left me on hold for 30min and then cut me off. DISCOVER EXPERIENCES. You subscription entitles you to unlimited consultations with Doctor Care Anywhere for one year. AXA Doctor at Hand is included as part of Advance, our corporate health insurance. If you have an existing AXA plan and would like to review or you are looking at medical insurance for the first time give us a call on 02074425880 or email help@drewberry.co.uk. Looking back, I should have followed up earlier but Im a very patient person so I waited. I understand that you have an understanding with your approved chiropractor based on your agreed amount you will allow them to have. Thank you AXA. *The Virtual Doctor from AXA service is now available to all individual and SME members (excluding those whose health plan is insured by AXA General Insurance Hong Kong Limited). Receive up to five consultations a year with AXA's Doctor@Hand GP service where you can speak to a doctor using your smartphone or laptop; More choice of hospitals meaning you are covered to use hospitals outside AXA's directory of hospitals; Mental Health option. I've always received excellent and prompt customer service, with access to many health professionals, and feel that I've been well looked after. Each time it's the same "I'll be in your area and will be meeting with a few of your colleagues" nonsense. The professional and friendly lady spent quite some time to call the office(s) in charge and prepare /copy/fax the documents. I’m not one to write reviews but I feel driven to because in each appointment I have had, the doctors have treated me with such kindness, patience and understanding. Not a great start for my first enquiry. “Fab, quick and easy - better than seeing a doctor in person as you feel supported and that the Dr has plenty of time to speak with you without rushing you out the door.” Dean was really understanding and helpful. 24/7 virtual GP appointments at a time and place to suit you. I understand this is comment in children but its GP concerns to be see by special so why I have to argue about this.Its so sad that they should be here to help and they only cause more stress. I now feel that having private medical insurance with AXA is a complete waste of money. AXA Doctor at Hand. The Virtual Doctor service With the Virtual Doctor service from AXA, members can book a medical consultation with a real doctor on the phone or by video call - at a time that suits them¹, from anywhere in the world. Our expert teams care for a huge range of customers, helping them protect their … Dr @ Hand never sent a referral letter so had to try and book an appointment with a claim number, lots of phonecards and emails. In countries where local laws prohibit the medication you need without a local doctor's prescriptions there is a delivery from the UK option to all our patients. Outside of Europe our doctors will give patients advice on the best medication to pick up locally. The GPs are unable to refer to the NHS. We are not an emergency service. I'll try again tomorrow. Booking an appointment with Doctor Care Anywhere only takes a minute. With AXA Doctor at Hand you can speak to a GP 24/7, 365 days a year1, whether you’re at work, home or abroad. Read through your updated, jargon-free notes after your consultation so you know exactly what you need to do to start feeling better. It’s an evolution in on-demand, personalised care for you and your employees. They first started two years ago, and even after I told them many times to take me off their list, call me at least once a month. You can also add any photos that might be useful for the GP to see before you have your appointment. This gives you and your team access to a 20 minute appointment with a GP at a time and place that suits you. Dr. James B. Bennett is a Orthopedist in Houston, TX. AXA is apparently very busy. I am seriously considering leave AXA. I am far better off paying privately so that as I need an appointment, I can choose who I contact but also act upon my doctors advice which AXA failed to listen to. REGISTER. Really long waiting on the phone and not much service available, I've been fortunate enough to have had support from AXA for many years and for many different health complaints. Doctor Care Anywhere, is not an emergency medical service and doesn’t treat emergencies. AXA Doctor at Hand, powered by Doctor Care Anywhere, is a private online GP service that puts better health in easy reach for everyone. One working day after Doctor Care Anywhere consultation AXA emailed details is 3 specialists for me contact for follow up treatment.Excellent service. Prompt response and helpful with my claim gave great peace of mind. Great online doctor service I’ve now had 3 appointments through this service with 3 different doctors. The whole experience has been complicated and time consuming. Here are some of the medical emergencies for which you should visit A&E immediately: chest pain, haemorrhage, obstetric/pregnancy complications, severe abdominal pain, suspected stroke, severe infections, severe mental health (such as severe depression, anxiety, psychosis or mania), traumatic injuries. Anytime appointments With AXA Doctor at Hand, GP appointments by video or phone are just a couple of taps away – 24 hours a day, seven days a week, 365 days a year (*subject to appointment availability). Last year my 1 year old daughter was identified with a milk alergie and AXA stop doctor visit in the middle of founding other allergies she has. Be prepared to litigate your case in court. Can I speak to a doctor when I am abroad? Easy to get hold of a Doctor for consultation and referrals. Your notes can also be shared with your NHS GP. If you think you may have symptoms of COVID-19, please visit NHS 111 online. Not recommend AXA Health insurance at… Not recommend AXA Health insurance at all! So, I used the Fast Track line. At AXA Health, all of our small business health insurance plans come with unlimited access 3 to our online GP service, AXA Doctor at Hand (powered by Doctor Care Anywhere) as standard. Choose if you’d prefer to speak to a male or female GP. AXA Doctor at Hand, powered by Doctor Care Anywhere, is a private online GP service that puts better health in easy reach for everyone. It’s an evolution in on-demand, personalised care for you. With a senior clinical team and over 100 GPs, they are focussed on finding the right doctors so you can be confident in the service you’ll receive. Present in 59 countries, AXA's 161,000 employees and distributors are committed to serving our 103 million clients. Once you’ve logged in to your account, you can speak to a GP online via video or phone. This practice is of course illegal. Your consultation will be 20 minutes long. With AXA Doctor at Hand, powered by Doctor Care anywhere, you can speak to a GP whenever you want, wherever you are. We had two separate detailed letters from GP to see a specialist and in both occasions, AXA rejected those without proper reasoning. FIND OUT MORE. All referrals and treatment recommended are on a private basis. Turned out that they had excluded certain coverage after signing the agreement and without telling me or the broker. Fantastic service ,well informed throughout my treatment and easy to manage online. I accept accidents happen. If they're feeling unwell or have a general worry, the doctors are around to help. Great experiences to support your wellbeing. The GPs can prescribe the medication you need. AXA Doctor at Hand, powered by Doctor Care Anywhere, is a private online GP service that puts better health in easy reach for everyone. Your referral will be securely stored on your patient record where you can download it as a PDF to share with your specialist, health insurer or whoever you need to. 10 Lakh. 2 days later, I got the approval and all the necessary information for my appointment. Response was speedy. Medicine may not be available worldwide. Please note delivery from the UK can incur significant costs and might be subject to customs restrictions and delays. © 2021 Trustpilot, Inc. All rights reserved. Our areas of expertise are applied to a range of products and services that are adapted to the needs of each and every client across three major business lines: property-casualty insurance, life & savings, and asset management. Doctor Care Anywhere will send you an email and text reminder 10 minutes before your appointment is due to start. Seamlessly handled any queries I had re billing and resolved any issues quickly putting my mind at rest. 17 reviews of Axa Advisors "These people cold call you at work and try to set up a 15-minute appointment to discuss financial planning. Would advise to go with BUPA, so much more reliable and efficient. Live healthy. If you have other health concerns or questions about COVID-19, you can use the AXA Doctor at Hand service. This was the first time I used AXA service. It’s an evolution in on-demand, personalised care for you. Corporate scheme members: out-patient prescriptions may cost more than on the NHS and the prescription charge and delivery may not be covered by your scheme membership. They had my details, so why didn't they telephone or email me back? You will win but it may take some time and that is what AXA is hoping for. 3 If you have private healthcare benefits, out-patient limits may apply. I have found AXA Health hugely frustrating to deal with. If you have been provided a voucher code you can enter this before payment. Poor customer service, how staff speak to you, makes you feel like a criminal. If you need to be referred to a private specialist, your GP can email details of your referral directly to our AXA Health Fast Track Appointment service, so they can arrange your appointment3. I spoke with a customer service representative Jasmine she made my day and honestly she was that helpful and nice that change my whole opinion about this company I was too much against this AXA but now I think they have the best people in there team like Jasmine and I advise anyone who have bad experience with this company ,when you call ask for her and ur problems will be sorted , try it and put review.. JASMINE SHOULD BE UPGRADED in ur team please guys after ur problems sorted Wright a review.. Keep up the good work. Unfortunately I have another refuse today to pay for specialist regarding my daughter overgrowing toe. If you sign up to AXA, be prepared for additional suffering caused by AXA and imposed on you and your family. Doctor@Hand is available through our Private Medical Insurance plan and delivered by Doctor Care Anywhere. Reap the rewards. In this example 60% of £800 = £480. This product enables you to buy a single online GP appointment. It had been a week later and still got no response/updates from them. AXA Doctor at Hand. Doctor … Examples of things we treat are: allergies, anxiety, asthma, backache, chest infection, childhood illness, cough, colds, cystitis, depression, digestive problems, ear, nose and throat problems (e.g. Just login via your computer or device, find a time that works for you and book your appointment the same day. Booking an appointment with your GP can take longer than it needs to. It just felt like … In the UK and Europe prescriptions can be fulfilled in any pharmacy. They have made numerous errors with my claims - not paying when they should until I chase, and supposedly "accidentally" missing some of the documents I have sent them. If you are in the European Economic Area we can have a prescription ready to pick up in a nearby pharmacy a few hours after your appointment, Monday to Friday 9pm - 5pm UK time. AXA’s Doctor@Hand is a digital GP service offering video or phone appointments with a UK-registered GP. With our AXA Doctor at Hand service, you can see a doctor online from your device, 24 hours a day. I give 3 stars because while the service is good, I would like to suggest that if I found a chriropractor near me but it is not in the list of your approved Chiropractor, I should be allowed to use the one near me since I don't drive, I will have to take a taxi to get there during this pandemic situation. Most pathetic insurance experience ever!!! It also claims patients can get a same or next day face-to-face appointment if needed at five clinics around London. This website uses cookies to ensure you get the best experience on our website. With AXA Doctor at Hand, you can get a 20 minute appointment with a GP at a time and place that suits you – 24/7, 365 days a year, wherever you are in the world 4. Proud to be part of the AXA Group, a global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK.